Last updated: 1 January 2024
Northern Ace Club ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at northernaceclub.com or make a reservation with us. Please read this policy carefully.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, and postal address when you make a reservation or contact us.
- Reservation Details: Date, time, number of guests, special occasions, and dietary requirements provided during the booking process.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Records of correspondence if you contact us by email, phone, or through our website contact form.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your reservations and enquiries
- To communicate with you about your booking or visit
- To provide you with information about our menus, events, and special offers (with your consent)
- To improve our website and services
- To comply with legal and regulatory obligations
- To prevent fraud and maintain the security of our services
3. Legal Basis for Processing
We process your personal data under the Privacy Act 2020 (New Zealand). Our legal bases for processing include:
- Contractual necessity — to fulfil your reservation
- Legitimate interests — to improve our services and communicate with guests
- Consent — for marketing communications (which you may withdraw at any time)
- Legal obligation — where required by law
4. Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and services (e.g., hosting providers, email service providers)
- Law enforcement or regulatory authorities when required by law
- Professional advisors such as lawyers and accountants in connection with our business operations
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
5. Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Reservation data is typically retained for 3 years. Marketing opt-in preferences are retained until you withdraw consent.
7. Your Rights
Under New Zealand's Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at supp@northernaceclub.com. We will respond within 20 working days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our website uses SSL encryption for data transmission.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: supp@northernaceclub.com
- Phone: +64 9 303 4150
- Post: Northern Ace Club, 143 Quay Street, Viaduct Harbour, Auckland 1010, New Zealand